AE Global Equipment Care
Tell us what your equipment needs.
Keep your packaging line ready for what's next. We help with preventive maintenance, repairs, installation and training, parts, line optimization and equipment sales.
Every request is reviewed first. Service depends on where your equipment is and what it is, and we confirm both before any work is scheduled.
How we can help
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Preventive maintenance
Regular check-ups for your machines.
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Repairs
Help when a machine is broken or not working right.
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Installation & training
Setting up equipment and showing your team how to run it.
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Parts
Help finding the parts your machines need.
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Line optimization
A look at how your line runs, with ideas to improve it.
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Equipment sales
Help choosing new or different equipment for your products.
How it works
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Tell us what's going on
Request service online or call 844-602-TECH. Share what you need, what the machine is and where it is.
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We check the details
We confirm whether we can serve your site and your equipment. We may ask a few questions.
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Quote before any work
If we can help, we send you a quote. No paid work starts until you approve it, and timing is confirmed with you after that.
A request is not a booking. Nothing is scheduled until you approve a quote and we confirm a time with you.
Helpful to have ready
You don't need all of this. Tell us what you can and we'll follow up on the rest.
- The ZIP code of the site where the equipment is (not your office)
- The make and model, if you know them
- Photos of the whole machine, its nameplate and the problem area, only if it's safe to take them
- How many machines need help
Questions
What if I don't know the make or model?
That's okay. If it's safe, a photo of the nameplate helps. That's the label on the machine with its make, model and serial number. If not, just tell us what the machine does and we'll follow up.
Do you serve my area?
It depends on where your equipment is and what it is. We review each request using the ZIP code of the equipment site and the equipment details. Contacting us doesn't guarantee service at your site.
How fast can you come, and what will it cost?
There are no fixed times or prices. If we can help, we send a quote after we check the details. No paid work starts until you approve it, and timing is confirmed with you before any visit.
Is it safe to take photos?
Only take photos when it's safe. Follow your site's safety procedures. Never reach into, open or go near moving or unsafe equipment for a photo. If you can't get a photo safely, skip it.
Is a request a booking?
No. A request starts a review. Nothing is booked until you approve a quote and we confirm a time with you.
Safety first
Follow your site's safety procedures and the equipment maker's (OEM) guidance. Do not use service requests for emergencies.
Need help with a machine?
Request service online, or call 844-602-TECH (844-602-8324).